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Siam Fishing Tours Terms & Conditions.

Please read our terms and conditions before booking your holiday.

The following Terms shall have the meanings set out below when used in these Booking Conditions:

'Siam Fishing Tours' means Siam Fishing Tours.
'Holiday' means the Holiday booked by you or any person on your behalf.
'Force Majeure' means any circumstances which are unusual and/or unforeseeable which are beyond the control of Siam Fishing Tours, the consequence of which could not have been avoided even if all due care had been exercised, including (but not limited to) war or threat of war; riot; civil strife; hostilities; political unrest; government action; industrial dispute; natural or other disaster; nuclear incident; terrorist activity; weather conditions; closure of airports; fire; flood; drought; re-scheduling or cancellation of flights or alteration of the airline or aircraft type by an airline and technical problems with transportation that are outside our control.
'Major Change' includes:-

        an alteration to your scheduled time of departure or return of 12 hours or more; and/or a change of UK departure airport (excluding change of London Airports); and/or; a change in duration of stay a significant change in the facility provided by us for the purpose of a fishing holiday

  1. General

    1. These conditions apply to all Holidays All prices quoted are in Pounds Sterling. These conditions govern your relationship with Siam Fishing Tours and set out details of Siam Fishing Tours' obligations in relation to any Holiday which you book or is booked on your behalf. Please read these conditions carefully before making a booking.
    2. Please be aware that these terms include limitations on the liability of Siam Fishing Tours and its' obligations relating to any Holiday and certain exclusions of Siam Fishing Tours' responsibility. These conditions do not govern your rights and/or duties in relation to any other person or company whose services may be used on any Holiday.
  2. Your Holiday Contract

    1. When a booking is made, the 'lead name' on the booking guarantees that he or she has the authority to accept and does accept on behalf of the party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
    2. On receipt by Siam Fishing Tours of your completed booking form and deposit(s) we will reserve your Holiday in respect of all persons travelling. It is important to check the details on the invoice when you get it, or if booking late at the time of booking, that all the details are exactly as you requested. In the event of any discrepancy, please contact us immediately.
    3. If you want to cancel or change your booking later you may have to pay amendment or cancellation costs (described below) which may be as much as the whole Holiday cost.
    4. All brochure/website descriptions are made in good faith and every care is taken to ensure their accuracy. However, in view of the detail contained therein and the fact that brochures/websites are necessarily prepared/created some time in advance of distribution and of the Holidays; advertised facilities, amenities, entertainment and schedules may, on occasion, be restricted, curtailed, changed or cancelled. Therefore, changes may be made to the particulars you have seen at any time before the contract with you is made. In these circumstances, we will notify you of such changes prior to confirmation of your booking.
  3. Travel Documents

    All passport, visa, travel insurance and health certificate requirements are your responsibility and Siam Fishing Tours accept no responsibility for any delay or expense incurred through any irregularity in your documents. You are advised to contact theThai consulate for details. In the event we are asked to re-issue tickets that have been lost, destroyed or stolen and we agree to do so, any charges incurred as a result of this will be payable by you.


  4. Your Financial Protection

    Your flights will be ATOL protected This means that you are protected in the unlikely event of our insolvency in that the CAA will ensure that you are not stranded abroad and arrangements will be made to refund any money you have paid to us for an advance booking. Due to the specialist nature of the facilities provided by us on the ground, and due to the fact that these facilities are not wholly owned by Siam Fishing Tours, this offer is not an ABTA bonded Package. 


  5. Your Holiday Price

    1. When you make your booking you must pay a deposit of 10% per person. The balance of the price of your travel arrangements must be paid at least 6 weeks before your departure date. If you book within 6 weeks of departure you must pay the total price of the Holiday at the time of booking. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall cancel your booking and retain your deposit. Late bookings made within 10 days prior to departure may require ticket pick-up at the airport. An administration charge made by the airline-ticket agencies may be payable in this event. The price of your travel arrangements is correct at time of confirmation, however Siam Fishing Tours reserve the right to raise or lower its prices at any time prior to the placing of your deposits. Before you make a booking we will give you the up-to-date price of your chosen holiday, including the cost of any supplements, upgrades or additional facilities which you have requested. Any increase in price may appear as a package supplement. Once you have accepted this price and a booking has been made, that price is fully guaranteed and will not be subject to any surcharges.

      When you make a booking via our website you will be sent prices that relate to the holiday being booked via E-mail. We will make every effort to ensure that these prices are accurate. It is possible that these prices may be incorrect due to a technical fault or circumstances beyond our control. If this happens we will endeavour to contact you as soon as possible to advise you of the correct price. When you receive this information you will have the option to proceed with your booking with the corrected price or cancel at no charge.


  6. If You Change Your Booking

    If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be from the person who made the booking. You will be asked to pay an administration charge per person and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. For all bookings only one change of departure date, per booking may be permitted. Further changes may be classed as Major Changes, which may result in cancellation charges being applied.

    Please Note: Certain travel arrangements (e.g. Apex Tickets) cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge.


    Important Note: Name changes or departure changes are not always permitted by the carrier. Where possible we will make the necessary arrangements, although some carriers treat name changes as cancellations and charge accordingly. If airline tickets have been issued, any changes made to a booking may mean you having to pay for the cancelled ticket and purchasing a new ticket at full cost.


  7. If You Cancel Your Holiday

    1. You, or any member of your party, may cancel your travel arrangements at any time. Written notification by mail or fax (not e-mail) from the 'lead name' on the booking must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in Clause 8.
    2. Please note that, in the case of cancellation after receipt of documents, no refund will be given unless unused tickets are returned to Siam Fishing Tours. We suggest you return your unused travel tickets by recorded delivery. Insurance premiums are not refundable. Please note that in the case of part cancellation, for example if members of your party cancel, in addition to incurring the applicable cancellation charges, we will recalculate the holiday cost for the remaining travellers. You may have to pay the extra room charges such as single-room supplements. One person who occupies a twin room will probably have to pay a significant extra charge.


      Note: Cancellation charges made by our suppliers may be higher than the cost of the deposit and we reserve the right to pass such fees on to you. Siam Fishing Tours will advise of such fees before cancellation.


  8. If We Change or Cancel Your Holiday

    1. It is unlikely that we will have to make any changes to your travel arrangements but we do plan the arrangements many months in advance. Occasionally we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible opportunity. However, some destinations can suffer from extreme weather conditions such as tropical depressions, flash floods etc. Due to their unpredictability, these are a Force Majeure event and we shall not be liable for any changes to your arrangements either before departure or during the holiday, which in our opinion are necessary to protect your safety. In this event we will offer you suitable alternative arrangements, or, if you do not travel, return the monies you have paid to us. No compensation will be payable.
      We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of Force Majeure or failure by you to pay the final balance.
      If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of equivalent or superior standard from us, if available, or a choice of specified travel arrangements of a lower standard to the travel arrangements booked together with a refund of the difference in price. If it is necessary to cancel your travel arrangements, except where cancellation is due to non payment by you of your final balance, we will pay to you minimum compensation as set out below.
    2. Please note that carriers such as airlines used in the brochure/website may be subject to change. Some flights may have to stop en route for technical reasons. Where this is known in advance details are given in the flight timetables. Planned flight times given in this brochure/website and on subsequent customer invoices are for guidance only. Alterations may be made by the various UK and overseas airport scheduling committees or for other reasons. Actual flight times will be shown on your tickets.
      All bookings are accepted subject to the Civil Aviation Authority granting Licences. Such changes are deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard.
    3. If we make a Major Change to your Holiday, we will inform you as soon as reasonably possible, if there is time, before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of equivalent or superior quality alternative travel arrangements from us if available, accepting alternative travel arrangements from us of a lower standard to the travel arrangements booked together with a refund of the difference in price if available or cancelling your booking and receiving a full refund of all monies paid .
      In all cases, except where the Major Change arises due to reasons of Force Majeure, when no compensation is payable, we will pay minimum compensation as detailed below.
      Holiday cancellation compensation payments
      Period before departure within which notice of cancellation or major change is received by us in writing or notified to you If we make a major change to your holiday If we cancel your holiday - Amount you receive from us If you cancel your holiday - Amount of cancellation charge plus deposit
      More than 56 days 0.00 Deposit only Deposit only
      29-56 days 25.00 100% of holiday + 25.00 50%
      15-28 days 35.00 100% of holiday + 35.00 60%
      7-14 days 40.00 100% of holiday + 40.00 90%
      Less than 7 days 50.00 100% of holiday + 50.00 100%

      Please note that the above payments are per full fare-paying passenger (excluding infants). For children invoiced at reduced rates, compensation will be paid on a pro-rate basis of the adult rate.

      Compensation will not be payable and we will not otherwise be liable to you if we are forced to cancel, delay or curtail or in any way change your holiday as a result of Force Majeure as detailed previously.


  9. Flight Delay

              If you are delayed for more than 3 hours for a reason other than Force majeure and in respect of the main flights included        in your holiday (e.g Transcontinental) we have adopted the ABTA recommended practice on flight delays which state:-

    1. Operators should seek to ensure that in the event of a delay exceeding 3 hours, customers should receive light refreshments.
    2. In the event of a delay exceeding 6 hours, customers should receive a main meal.
    3. In the event of a longer delay, wherever possible, customer should receive meals and accommodation appropriate for the time of day.

      In addition to the above, if you take out Holidays holiday insurance you may receive a benefit of 25 for the first 8 hours delay and 25 for each 8 hours thereafter up to a maximum of 100 per insured person. You should read your insurance policy carefully. If your outbound journey is delayed by over 24 hour you have the choice of cancelling the Holiday and receiving reimbursement of the cancellation charges up to 5,000 per insured person, less any applicable excess charge. We are not liable for any losses incurred as a result of flight delays, which should be covered adequately by both your own insurance and your chosen airlines Insurance.


  10. Flights and Other Services

    1. You are reminded that Captains of aircraft have absolute authority over the aircraft and its' passengers whilst boarding or in flight. The Captain or other authorised representative of an airline can refuse to carry anyone if they are unruly or are otherwise unfit to travel or are a danger to the flight or other passengers. If you are refused carriage in these circumstances your Holiday will terminate immediate as will the contract between you and Siam Fishing Tours and Siam fishing Tours will have no further responsibility or liability to you.
    2. This brochure/website is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that, in accordance with Air Navigation Orders, in order to qualify for infant status, a child must be under 2 years of age on the day of its return flight.
    3. When you book a Holiday with Siam fishing Tours you accept responsibility for the proper conduct for yourself and your party whilst on Holiday. Siam Fishing Tours reserves the right in its reasonable discretion to terminate your Holiday or that of any member of your party due to misconduct and Siam Fishing Tours will have no further responsibility or liability to you. If your actions or those of any member of your party cause damage to the accommodation in which you are staying, or cause delay or diversion to any flight or other means of transportation, you agree to fully indemnify (i.e. compensate or reimburse) Siam Fishing Tours against any claim (including legal costs) made against Siam Fishing Tours by or on behalf of the owners of such accommodation or the operator of such flights or other means of transportation.

      For those who participate in sports, including the fishing that has been organised and arranged by Siam Fishing Tours, it should be understood that participation is at the individual's own risk and it is your own responsibility to obtain the relevant insurance.

  11. If You Have A Complaint

    If you have a problem during your Holiday, you must inform Siam Fishing Tours representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within a reasonable period of time (we would suggest 28 days) of your return home. Your complaint should be in writing, to us, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly suggested that you communicate any complaint to us whilst in hospitality. If you fail to follow this simple request we will have been deprived of the opportunity to investigate and rectify your complaint whilst with us and this may affect your rights under this contract.


  12. What Happens To Complaints

    It is unlikely that you will have a complaint that cannot be settled amicably between us. However, disputes to do with this contract which cannot be settled amicably, may (if you wish) be referred to arbitration under a special scheme which is arranged by the Association of British Travel Agents but is administered quite independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for any amount greater than 5,000 per person or 25,000 per booking form. Also it does not apply to claims which relate solely to physical injury or illness. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of 1,000 on the amount the arbitrator can award per person in respect of this element. If

    Full details of the scheme are available from the Association of British Travel Agents at 68-71 Newman Street, London, W1P 4AH.


  13. Our Liability To You

    1. (a) Subject to clauses 13(b) and 14 below, we accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described in this brochure/website. If, after departure, any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However, our liability in all cases shall be limited to a maximum of the cost of your travel arrangements.
    2. Subject to Clause 14 below, we accept responsibility for what our employees, agents, and suppliers do or do not do providing that they were at all times acting within the scope of, or in the course of, their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law or the law you have chosen under Clause 2(a) above.

    Please note that we will not be liable for any injury, illness, or death or consequent losses suffered by you or any member of your party unless you are able to prove that such injury or illness was caused by lack of reasonable care and skill on the part of ourselves or our suppliers in the performance of our obligations under our contract with you.

    And in all claims of whatever nature we will not be liable where the alleged loss or damage results from any of the following:

    1. the fault of the person(s) affected or any members(s) of their party or
    2. the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided or
    3. an event or circumstances which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care.
    4. the fault of anyone who was not carrying out work for us (generally or in particular) at the time.


  14. Important Notice on Limits of Liability

    In respect of international travel by air, sea and rail, the extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to accomodation arrangements).


  15. Personal Injury Unconnected With Your Booked Travel Arrangements

    If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or any excursions arranged through us, we shall, at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy to ourselves. We limit the cost of our assistance to you or any member of your party to 1,000.


  16. Conditions of Carriage

    Siam Fishing Tours accept responsibility for the proper provision of elements of your Siam Fishing Tour. However, Siam Fishing Tours is recognised as an organiser for travel and holidays only and, as such, does not control or operate any airline, fishing venue, acccommodation or travel company. When you travel by air, sea or rail, your journey may be subject to certain international Conventions such as the Warsaw Convention and Montreal Convention (in respect of International Carriage by Air), the Athens Convention (in respect of International Carriage by Sea) or COTIF (The Convention Concerning International Carriage by Rail), as such conventions are amended or re-enacted from time to time. You agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'.
    You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us as well as the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.


  17. Data Protection

    Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us in respect of your holiday arrangements, unless you agree otherwise. For example, if we wish to use any of your personal details for marketing purposes, we will tell you this when we ask for your details and give you the opportunity to say no if you do not want us to do so.